Are you looking to take on an exciting and engaging new role as a Commercial Director? Want to enhance your existing skill-set with a growing, multinational business? If so, we’d love to hear from you!

Who would I be working for?

We are Market Force, a leading provider of customer experience management solutions. These include mystery shopping, customer satisfaction surveys and social media analysis, to name a few.

What does the role look like?

Our commercial activities are well established and provide a range of highly valued services to multi-location businesses. To help steer our business and position it for long term growth, we are now looking to appoint a talented and highly motivated individual to join the Company as Commercial Director and drive forward our European strategic development.

Reporting to the Chief Customer Officer, and working closely with the Executive Leadership team, you will have a strong commitment to customer excellence and the ability to provide strategic direction, leadership and challenge all levels of the business and offering collaborative challenge and advice through the ability to balance risk and opportunity effectively.

Primary Responsibilities:

Executive Support

  • Significantly grow the Company’s revenue figures in line with the business plan, through:
    • Increasing penetration in the existing client base, particularly targeting the c-suite level
    • Increasing sales revenue in the UK
    • Drive net new revenue through new client acquisition
    • Managing the teams to deliver the growth required.
  • Build out the sales organisation such that it is capable of delivering long term goals while maintaining near term revenue targets.
  • Oversee all long-term client relationships and be responsible for expanding the sales towards newer, next generation Market Force Information services.
  • Identify, prioritise and provide advice and counsel to aid the Board in exploiting emerging market trends
  • Design and complete the strategic business planning process Begin to build partnerships in new markets


Planning & New Business

  • Significantly grow the Company’s revenue figures in line with the business plan, through:
    • Increasing penetration in the existing client base, particularly targeting the c-suite level
    • Increasing sales revenue in the UK
    • Drive net new revenue through new client acquisition
    • Managing the teams to deliver the growth required.
  • Build out the sales organisation such that it is capable of delivering long term goals while maintaining near term revenue targets.
  • Oversee all long-term client relationships and be responsible for expanding the sales towards newer, next generation Market Force Information services.
  • Identify, prioritise and provide advice and counsel to aid the Board in exploiting emerging market trends
  • Design and complete the strategic business planning process Begin to build partnerships in new markets


Develop, plan and deliver programmes and services

  • Provide executive sponsorship to and monitor client needs on an ongoing bases, be aware of changing context within which programmes and services are provided
  • Monitor programmes and services to ensure consistency with established criteria and the mission and goals of the organisation
  • Prepare and provide summary reports of programmes and services, including recommendations for future improvement and changes
  • Regularly obtain statistical and qualitative feedback about programme and service delivery
  • Provide consultative services on programme and service management and delivery, including conflict management
  • Collaborate effectively with various operational, client service and financial departments to develop, design and implement new client programmes as well as innovate existing programmes for maximum efficacy and long term value to Market Force’s clients
  • Identify and evaluate risks to organisational stakeholder (clients, staff, management), property, reputation, and image and implement measures to control risks
  • Accountability for developing a high performing and engaged workforce
  • Development of strong working relationships with clients, staff and Board
  • Enhancement of the organisation’s image
  • Successfully carrying out the prime functions of the job description

Risk management

  • Identify and evaluate risks to organisational stakeholder (clients, staff, management), property, reputation, and image and implement measures to control risks

Success Criteria
  • Accountability for developing a high performing and engaged workforce
  • Development of strong working relationships with clients, staff and Board
  • Enhancement of the organisation’s image
  • Successfully carrying out the prime functions of the job description