We are headquartered in Colorado, with 1 Canadian office and 2 other U.S. offices. Our N.A. offices include roughly 350 employees. We also have 3 offices in Europe, including a substantial presence in the U.K. MFI was born of separate acquisitions; we are now growing as a whole. We live and breathe for our clients; they trust us, and we deliver information to support them in making big and important business decisions. We believe in the importance of hiring, developing and retaining quality employees. They are the folks that make our clients happy and keep them wanting more.

The Scheduler (Customer Service Representative) works in a customer service capacity scheduling and maintaining client assignments in a fast-paced environment under tight deadlines. Schedulers search through our database and call our independent contractors in an effort to coordinate the acceptance of assignments. Strong work ethic, ability to learn fast, strong business acumen, and creativity are essential, with the ability to interface with various departments within the company and with clients.

Essential Duties and Responsibilities: 

  • Schedules all designated projects in accordance with the project specifications.
  • Makes outbound calls to schedule assignments with independent contractors.
  • Ensures that independent contractors are qualified to perform assignments.
  • May conduct follow-up with independent contractors to confirm status of assignments. Follow up with contractors until reports are received.
  • Responsible for maintaining control of field fees within guidelines provided by management.
  • Responsible for being aware of and meeting project deadlines.
  • Responsible for being aware of all project/parameters necessary for a valid report.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

  • High School Diploma; or equivalent combination of education and experience.
  • Excellent oral and written communication skills.
  • Flexible schedule; must be able to work evenings and weekends.
  • The ability to prioritize and organize multiple projects at once.
  • The ability to work independently.
  • This position does not involve telemarketing or sales.


Schedule:

Monday through Friday - 1p-10p

Saturday & Sunday- Off

   

Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

  • Vacation, Sick & Flex Time
  • Paid Holidays
  • Health, Dental, Vision and Life Insurance
  • Flexible Spending Accounts
  • 401K Plan

Market Force Information is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Market Force Information participates in E-Verify