Are you seeking a career where you can make a difference?
Do you have a passion for helping others? If so, we need you on our team!
We are a global organization that is growing and in search of customer obsessed team players to join our contact center. You will have the opportunity to delight customers on the telephone, social media, email and chat. No selling required.
We are headquartered in Colorado, with 1 Canadian office and 2 other U.S. offices. Our N.A. offices include roughly 350 employees. We also have 3 offices in Europe, including a substantial presence in the U.K. MFI was born of separate acquisitions; we are now growing as a whole. We live and breathe for our clients; they trust us, and we deliver information to support them in making big and important business decisions. We believe in the importance of hiring, developing and retaining quality employees. They are the folks that make our clients happy and keep them wanting more.
Market Force Information is seeking Bilingual French/English Customer Service Representatives for our Winnipeg Operations. The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members at Market Force Information’s Customer Feedback Center of Excellence.
Essential Duties and Responsibilities:
Non-essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Hours of Work:
CSRs work varied schedules and are expected to have open availability
CSRs are requested to have availability to accept shifts during the following work hours: 7:00am to 11:00pm CST Sunday through Saturday
Benefits we offer:
Our company fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Market Force Information is an Equal Opportunity Employer.