Are you seeking a career where you can make a difference?
Do you have a passion for helping others? If so, we need you on our team!
We are a global organization that is growing and in search of customer obsessed team players to join our contact center. You will have the opportunity to delight customers on the telephone, social media, email and chat. No selling required.
Market Force Information helps multi-location brands protect their brand’s reputation, delight customers, and grow their revenues. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. We value and encourage a collaborative work environment full of energy and ideas. We’re all about improving our clients’ ability to better manage their own businesses and create better experiences for their customers. Market Force has offices in North America, and in Europe, including a substantial presence in the U.K. Our team is made up of over 500 people.
Market Force Information is seeking an English Customer Service Representative for our Winnipeg Operations. The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members at Market Force Information’s Customer Feedback Center of Excellence.
Essential Duties and Responsibilities:
Non-essential Duties and Responsibilities:
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Hours of Work:
Benefits we offer:
Our company fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Market Force Information is an Equal Opportunity Employer.