Customer Service Representative

Full Time (37.5 hours a week)

Milton Keynes, Buckinghamshire

Are you looking to take on an exciting and engaging new role as a Customer Service Representative? Want to enhance your existing skill-set with a growing, multinational business? If so, we’d love to hear from you.

Who am I working for?

We are Market Force, a leading provider of customer experience management solutions. These include mystery shopping, customer satisfaction surveys and social media analysis, to name a few. Now, we’re looking for a Customer Service Representative to join our forward-thinking team.

What are the benefits?

  • Starting salary of up to £18,000 (Depending on experience)
  • Monthly incentive schemes
  • Reward and recognition scheme
  • Performance related pay increases and bonus
  • Company pension
  • Childcare vouchers
  • Eye test reimbursement
  • 28 days holiday inc Bank Holidays increasing with service
  • Extra day off for your Birthday
  • Superb training facilities - over 300 courses with no limitations
  • Fantastic career progression opportunities
  • Free on-site parking


Based in fantastic countryside offices, we are focused on progression and personal development. You will be provided with a defined progression plan which will enable you to move into an account management position and beyond.

There’s a great social atmosphere in our office where you will be encouraged to join in with the social club and take part in fancy dress competitions, summer BBQs and games such as tug o’ war. During Wimbledon, you could find yourself champion of the ping pong table and Christmas will find you donning your best Christmas jumper and getting involved in company raffles, quizzes and lunches. There’s also plenty of focus on supporting good causes, fund raising and charitable activities.

Initially, you’ll be given a week long induction and then eased into your role with progressively more activities added, you won’t be answering the phone on your first day.

What’s more, there’s also an online training platform with over 300 courses on a wide range of topics available for free.

What will I be doing?

As a Customer Service Representative, you will provide a world-class service to Market Force’s customers.

You’ll spend approximately 30% of your time responding to incoming calls. The rest of your time will be spent replying to customers on a range of platforms, including web comments, app comments, emails and the occasional letter.

Our opening hours are 8:00am - 11:00pm 7 days a week. Our shifts are 8am - 4pm, 11am - 7pm and 3pm - 11pm. You’ll be required to work a mixture of shifts – but don’t worry, you’ll never have to work a late shift followed by an early.

Sounds great! What do I need?

  • Previous customer service experience
  • GCSEs (or equivalent) in Maths and English
  • A full driving licence and access to your own vehicle, due to our location and the role’s working hours

Previous hospitality experience would be an advantage.

Other companies may call this role Customer Service Advisor, Customer Service Rep, Customer Care Advisor, Customer Service Executive, Customer Service Agent or Customer Care Agent.

So, if you are an enthusiastic Customer Service Representative looking to take your next step, please apply via the button shown.