We are headquartered in Colorado, with 1 Canadian office and 2 other U.S. offices. Our N.A. offices include roughly 350 employees. We also have 3 offices in Europe, including a substantial presence in the U.K. MFI was born of separate acquisitions; we are now growing as a whole. We live and breathe for our clients; they trust us, and we deliver information to support them in making big and important business decisions. We believe in the importance of hiring, developing and retaining quality employees. They are the folks that make our clients happy and keep them wanting more.

Market Force Information is seeking Bilingual Spanish/English Customer Service Representatives for our Norcross, GA Operations. The Customer Service Representative is the direct link to our clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased. The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business. A CSR also provides valuable support to all departments and team members at Market Force Information’s Customer Feedback Center of Excellence.

Essential Duties and Responsibilities:

  • Assist client in learning and solving problems.
  • Document all client interactions promptly and accurately.
  • Follow up on resolutions with emails and/or customer callbacks.
  • Work within team to find solutions and alternative options.
  • Respond promptly to emails and voicemails from external and internal clients.
  • Clear web comments in holding tanks.
  • Take catering orders.
  • Maintain/update assured reports and call logs.
  • Prepare and issue resolution letters and coupons on behalf of clients.
  • Complete data entry and transcriptions (as required).
  • Responsible for being aware of all project parameters necessary for a valid report.

Non-essential Duties and Responsibilities:

  • Communicate with supervisor regarding any client issues that need immediate attention.
  • Communicate need for overtime and seek prior approval, if applicable.
  • Assist with other projects/duties as required.
  • The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

The successful candidate will possess:

  • High School Diploma; or equivalent combination of education and experience.
  • Fluency in oral and written Spanish/English.
  • Prior customer service experience
  • Proficiency in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

Hours of Work:

  • CSRs work varied schedules and are expected to have open availability
  • CSRs are requested to have availability to accept shifts during the following work hours: 8:00am to 12:00am EST Sunday through Saturday

What does Market Force have to offer?

Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

  • Vacation, Sick & Flex Time
  • Paid Holidays
  • Health, Dental, Vision and Life Insurance
  • Flexible Spending Accounts
  • 401K Plan

Market Force Information is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Market Force Information participates in E-Verify