About Us:

We are headquartered in Colorado, with 1 Canadian office and 2 other U.S. offices.  Our N.A. offices include roughly 350 employees.  We also have 3 offices in Europe, including a substantial presence in the U.K.  MFI was born of separate acquisitions; we are now growing as a whole.  We live and breathe for our clients; they trust us, and we deliver information to support them in making big and important business decisions.  We believe in the importance of hiring, developing and retaining quality employees. They are the folks that make our clients happy and keep them wanting more.

Summary:

The Application Support Developer will be responsible for the maintenance, configuration of all applications and websites that are hosted on servers within Market Force and for every environment within the Market Force organization.

The Duties and Responsibilities of this position include:

  • Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
  • Assist in prioritization of enhancement and defect resolution.
  • Monitor automated system alerts, log files, and other monitoring tool output.
  • Design and develop emergency patches to address critical production issues.
  • Manage third party components used in the different MFI Applications.
  • Perform application and website installations on new servers.
  • Assist in providing support by participating in weekly on-call rotation.
  • Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues.
  • Manage development, quality assurance and production application environments, working closely with operations personnel, to honor application Service Level Agreements (SLA).
  • Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues.
  • Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues.
  • Maintain knowledge base documentation.
  • Work on projects to better improve Production Support model and processes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

BS Degree in Computer Science or other related engineering field.

2 years experience in an Application Support, Production Support or Tier II Software Support role ideal.

At least 1-2 years of SQL experience.

Excellent diagnostic, debugging, and problem solving skills.

Understanding of networks, security, client/server model in a Windows Server environment. Knowledge of a Linux environment a plus.

Ability to communicate with various levels of technical experience (developers/ operations/ end users/ support staff).

Understanding of traditional software development life cycle and problem tracking systems.

Ability to work in team environment, while being self-directed, proactive and action oriented.

Familiarity with Relational Database tools.

Computer Skills:

Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).

Knowledge of IIS 7 configuration, Mercurial or other source control application,, and Microsoft .NET (C#, VB). Familiarity with legacy languages such VB 6 and classic asp a plus.

Understanding of MS SQL Server or other relational databases including stored procedure development.

Benefits we offer:

Our company fosters an environment of energy, learning and growth. Along with offering competitive pay, we are excited to offer great employee benefits including:

  • EcoPass Options
  • Bonus Incentives
  • Vacation
  • Health, Vision, Dental Insurance
  • LTD
  • Life Insurance

Market Force Information is an Equal Opportunity Employer