Are you looking to take on an exciting and engaging new role as a Contact Centre Manager? Want to enhance your existing skill-set with a growing, multinational business? If so, we’d love to hear from you!
Who am I working for?
We are Market Force, a leading provider of customer experience management solutions. These include mystery shopping, customer satisfaction surveys and social media analysis, to name a few. Now, we’re looking for a Contact Cetnre Manager to join our forward-thinking team.
What does the role look like?
Reporting directly to the VP, Global Contact Centre Operations the Contact Centre Manager will have primary responsibility for the operation of our UK Contact Centre.
A passionate, results driven and collaborative leader, the Contact Centre Manager will ensure consistent and efficient delivery of our Contact Centre services with keen focus on maximizing client value and providing excellence in customer experience.
The Contact Centre Manager will promote a high performance culture of teamwork, quality and accountability as leader to a team of Supervisors, and customer service representatives. The UK Contact Centre supports clients in a multimedia environment including Phone, E-Mail, Web Comment, Chat and Social Media support channels, so experience within a multi-channel environment is essential.
The Contact Centre Manger will be an active participant in client presentations, internal strategy meetings and will work closely with the Vice President, Global Contact Centre Operations and various Sales and Account Management parties to provide contact centre expertise and insight. Ability to work both individually in owning Contact Centre performance and as a member of a broader team supporting the Market Force Information Contact Centre solution is necessary – strong collaboration, organization and delivery skill are required.
This role, based in our UK location with periodic travel as business dictates to client organizations and other offices. The position offers a competitive salary and incentive bonus based on the achievement of business performance and individual goals.
What are the benefits?
If you like what you see and what to join the Market Force family then click apply today!
Your next big career move is just around the corner!