Market Force Information LLC operates in the exciting and growing industry of customer experience management. Increasingly multi-location businesses such as retailers, restaurants, banks, hotels and others are differentiating themselves in hyper-competitive markets by focusing on and investing in the experience that they deliver to their customers. These brands need to understand what matters most to their customers, where they are not meeting expectations and what the financial ROI could be for various improvements that they might make in their businesses. That’s where Market Force comes in.
Market Force provides a host of measurement, analytics and reporting services that empower its clients to protect their brand’s reputation, delight customers, and grow their revenues. We serve over 200 clients globally and are looking for a Director of Client Strategy to join a team of client sales and service professionals here in North America to help us implement and drive customer experience solutions for our clients to enable business performance improvement. With offices across North America, Canada and Europe, joining us in this capacity will provide you with plenty of opportunities to do just that. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. The ideal candidate will reside in the greater Atlanta area and operate primarily of our office in Norcross, GA.
The Director of Client Strategy will be a seasoned client sales and
service professional who will have responsibility for fostering relationships with
existing clients and consulting them to drive increases in customer
satisfaction and loyalty as well as financial performance within their
organization. These relationships should facilitate a strong understanding of
the company’s service offering and value proposition as well as contract
renewal and on-going growth of services and products leveraged by the client
organization. The role will require a unique blend of consulting, service support,
and sales acumen to protect and validate clients’ investment in the existing services
while also positioning Market Force to provide new products and services to drive
clients’ growth with the company. Overnight travel will be required for program results reviews and sales presentations at client offices. This position requires strategic consulting and selling skills, excellent active listening skills as well as a blend of customer service, business acumen and creativity. Also required are strong
time management skills and the ability to effectively interface at multiple
levels of a client marketing and operations organization, up to and including
c-level executives. This is an individual contributor role. This position is focused on existing clients and is compensated for serving and consulting on behalf of the company and its suite of solutions. These efforts should serve to i) protect and maintain existing client revenues, ii) build a sales revenue pipeline of new services and solutions that drive incremental revenue for the company within the client organization, and iii) consult on best practices so as to be seen as a thought leader for each client’s business.
In addition to those mentioned above, below please find a listing of the responsibilities of this position.
The successful candidate will possess:
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay, we are excited to offer great employee benefits including:
Market Force Information is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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